TUI Airlines Flight Delays and Cancellation Compensation Guide

Has Your Flight Been Delayed For 3 Hours Or More? Maybe It Was Overbooked?

TUI has become a major player in recent years, combining multiple airlines under one brand organization. If you are travelling in the UK, there is a very good chance you will end up using this airline, which is why you need to learn everything about TUI flight delay compensation.

FDC Claims was established to help protect the rights of travellers, just like you. To make it easier on you, we have created a free online calculator to estimate the flight delay compensation TUI will pay when flights are delayed or cancelled. You can use this tool to check your eligibility for a claim whether a flight was delayed or in the worst-case scenario, outright cancelled.

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TUI Flight Delay Compensation Calculator:

  • About You (UK Residents Only)

By completing this form and clicking “Check My Flight” you consent to instruct our approved legal representative to present a claim to the airline on behalf of the passengers listed above which could include issuing proceedings. 

You understand that they work on a no-win-no-fee basis, which means if they aren’t successful you won’t have to pay anything. When they do recover compensation from the airline they will deduct their fees. You also confirm that you have read and agreed to our Terms & Conditions and our Privacy Policy

Rights For TUI Airline Flight Delays and Cancellations

As the traveller, there are certain things to which you are entitled if a flight is delayed or cancelled:

  • Regardless of the price of the ticket, you may receive up to €600 flight delay compensation
  • You have up until 6 years after the flight to process a claim
  • To receive benefits, the flight must be outright cancelled or you must experience a delay of at least two hours (limited benefits for certain flights delayed by two hours)

Tips and Tricks For Dealing With TUI Delayed/Cancelled Flights

Delays are always frustrating, which is why we have put together some extra tips on how to claim flight delay compensation from TUI:

  • Always contact the airline to get a formal reason for the flight delay
  • Go to a TUI representative at the airport to advise them you want your delay benefits
  • Try to obtain proof of the delay, such as photos of the Arrival/Departure board, vouchers received for the delay, and receipt of expenses incurred from the delay (taxi travel, hotel room, etc.)
  • Find additional passengers experiencing the same delay and exchange information with them to corroborate claims

FURTHER HELPFUL INFORMATION:

Conditions For A TUI Flight Delay Compensation Claim

The flight delay compensation TUI must pay is decided by the scheduled travel distance of the flight, not price. Current EU regulations stipulate passengers are entitled to benefits when a flight is delayed by three or more hours (limited benefits for flights delayed by two hours) or cancelled.

TUI Flight Delay Compensation Table:

  • €250 for flights up to 1500km
  • €400 for flights ranging from 1501km to 3500km
  • €600 for flights longer than 3500km
FLIGHT DISTANCE
LENGTH OF DELAY
AMOUNT AWARDED
Up to 1,500km
3 hours or more
€250
1,500km - 3,500km
3 hours or more
€400
Up to 1,500km
3 hours or more & between 2 EU Member States
€400
Over 3,500km
3-4 hours
€300
Over 3,500km
4 hours
€600

TUI Airways Flight Delay Compensation for Delayed or Cancelled Flights:

If your flight was seriously delayed, you are entitled to basic services and benefits at the airport (which can vary by your flight’s distance), and  include the following:

  • Travellers will receive a food and beverage credit (usually with vouchers) for flights up to 1500km delayed two hours or more. You will also receive two free communications (phone calls, emails, and/or faxes).
  • Travellers will receive a food and beverage credit (usually with vouchers) for flights between 1501km and 3500km which are delayed three hours or more. You will also receive two free communications (phone calls, emails, and/or faxes.
  • Travellers will receive a food and beverage credit (usually with vouchers) for flights of more than 3500km which are delayed three hours or more. You will also receive two free communications (phone calls, emails, and/or faxes).
  • If a flight is five or more hours delayed, you are entitled to cancel the flight without penalty. When this happens, the airline must also reimburse you for alternative transportation to the scheduled destination at the expense of the airline,
  • If a flight is delayed until the next day, the airline must cover the cost of the hotel stay and transportation both to and from those accommodations. To be safe, we recommend contacting the airline to ensure these costs will be covered.
  • In virtually all instances, please remember you will be required to fill out a TUI flight delay compensation form to receive your benefits.

Additional TUI Airlines Information

  • The airline currently serves more than 150 destinations worldwide, servicing more than 60 airports and nine European countries
  • TUI Airlines is the largest tourist group in Europe
  • As of 2015, TUI had a fleet of just under 140 planes