Thomas Cook Compensation For Delayed Or Cancelled EU Flights

Has Your Flight Been Delayed For 3 Hours Or More?

Established in March 2003, the Manchester-based Thomas Cook Airlines flies into 72 destinations around the world with a fleet consisting of 34 aircraft. The British airline is among the many subsidiary airlines that form the Thomas Cook Group, and its flights from the UK have proven to be very punctual when compared with competitors. Even so, the airline still experiences cancellations and delays enough to be of note.

If you find yourself subjected to a delayed or cancelled flight from Thomas Cook, you have rights to file for Thomas Cook flight delay compensation, and we can help you enforce those rights. If you are not sure about the amount of flight delay compensation Thomas Cook will have to pay, you can try using our free online calculator.

If you find yourself among these unfortunate passengers, we can help you enforce your flight delay compensation rights while also evening the odds between you and the airline. You just need to use our quick, free, and easy online calculator to check your eligibility, regardless of whether your flight ended up delayed or, worst of all, cancelled outright.

Claim Up To £540 For Each Person Today*

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Claim up to £540 of compensation per passenger.

Your flight issue needs to have been in the last 6 years.

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Thomas Cook Flight Delay Compensation Calculator:

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Rights For Thomas Cook Flight Delays and Cancellations

When travelling on this airline, some of the entitlements for flight delay compensation Thomas Cook will have to pay including the following:

  • You can claim as much as €600 in compensation, per EU regulations.
  • You can make claims on past flights as old as six years back.
  • You are entitled to compensation no matter the price of your ticket.
  • You qualify for compensation if your flight is delayed more than three hours, cancelled outright, or overbooked.

Tricks And Tips When Delayed by Thomas Cook Airlines

When you experience a cancelled or delayed flight, there are several things available to you that may help speed up the process involved in collecting Thomas Cook Airlines flight delay compensation:

  • Find an airline representative and have them acknowledge the delay in addition to the delay’s actual cause.
  • Gather all the relevant documents for proving the delay and that you were affected by it—photos or screenshots of the arrival and departure boards, proof of any incurred expenses, vouchers received because of the delay, etc.
  • Make sure to claim your basic services and benefits while still at the airport.
  • Find similarly disrupted passengers and exchange contact information with them for corroboration.

FACTS AND FIGURES

Conditions For Submitting A Thomas Cook Claim

In terms of flight delay compensation, Thomas Cook and EU regulations stipulate the compensation you qualify for is determined by your flight’s distance—not by how much you paid for a ticket. 

Basically, your flight needs to arrive at its predetermined destination within three hours of its scheduled arrival time in order to adhere to current EU regulations. Claims remain valid a maximum of six years following a flight. To get an idea of what the compensation looks like. 

Here is a brief overview of what you qualify for, based on your delay’s circumstances:

  • €250 on flights up to 1500 km.
  • €400 on flights between 1501 km and 3500 km.
  • €600 on flights over 3500 km.

To get an idea of how much compensation you are entitled to, here is a quick breakdown:

FLIGHT DISTANCE
LENGTH OF DELAY
AMOUNT AWARDED
Up to 1,500km
3 hours or more
€250
1,500km - 3,500km
3 hours or more
€400
Up to 1,500km
3 hours or more & between 2 EU Member States
€400
Over 3,500km
3-4 hours
€300
Over 3,500km
4 hours
€600
Additional Services for Delayed or Cancelled Flights: If you end up with a considerably delayed departure, you are entitled to additional services from the airport, and they become available based on your flight’s distance. You can find a quick breakdown of your entitlements as well as when you are eligible for them below based on the Thomas Cook flight delay compensation policy as well as EU laws and regulations.
  • For short distance flights under 1500 km, with a two to three-hour delay: free food and drink as well as two complimentary phone calls, faxes, or emails.
  • For medium distance flights between 1500 km and 3500 km, with a three to four-hour delay: free food and drink as well as two complimentary phone calls, faxes, or emails.
  • For long flights over 3500 km, with a four-hour wait time or more: free food and drink as well as two complimentary phone calls, faxes, or emails.
  • For flights of any distance, with a five-hour delay or more: you can withdraw from your flight entirely. The airline must then reimburse your payment or provide you with an alternate means of transportation.
  • For flights of any distance, with a delay into the next day: the airline must provide hotel accommodation as well as free transportation to the hotel and then back to the airport. Make sure to contact to fill out a Thomas Cook flight delay compensation form to get your transfers and hotel room confirmation in writing.

Additional Info On Thomas Cook Airlines

  • Main hubs located in London Gatwick and Manchester airport.
  • Thomas Cook operates in around 72 destinations globally and uses a fleet consisting of 34 Boeings and Airbuses.
  • In 2016, the airline transported roughly 6.6 million people and was named that year’s leading charter airline by the World Travel Awards.
  • Thomas Cook only cancelled or heavily delayed 11 flights in 2016 and proved among the most punctual of airlines.
  • Thomas Cook flight delay compensation has seriously improved when it comes to recognizing customer claims as well as issuing compensation quickly. They do occasionally need to go to court for payment, but their efforts have been notable.
  • Online check-in is available as early as 24 hours before a departure and as soon as two hours prior to takeoff.
  • You can also download Thomas Cook’s online app to check in and stay updated on any changes with your flight.