Terms and Conditions
Our Terms and Conditions Of use:
2. Copyright notice
2.1 Copyright (c) 2018 Delayedflights.org.2.2 Subject to the express provisions of these terms and conditions:(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.
3. Licence to use website
3.1 You may:(a) view pages from our website in a web browser;(b) download pages from our website for caching in a web browser;(c) print pages from our website;(d) use our website services by means of a web browser,subject to the other provisions of these terms and conditions.3.2 Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.3.3 You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.3.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.3.5 Unless you own or control the relevant rights in the material, you must not:(a) republish material from our website (including republication on another website);(b) sell, rent or sub-license material from our website;(c) show any material from our website in public;(d) exploit material from our website for a commercial purpose; or(e) redistribute material from our website.3.6 We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
4. Acceptable use
4.1 You must not:(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;(e) access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;(f) violate the directives set out in the robots.txt file for our website; or(g) use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).4.2 You must not use data collected from our website to contact individuals, companies or other persons or entities.4.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.
5. Enquiries, Leads and Handling Fees
5.1 Our website includes an enquiry form that you can use to submit a claim for flight delay compensation. The claim will be handled on a strictly No Win / No Fee basis where the flight delay specialist only takes a commission fee on successful completion of the claim of 25% plus VAT and £25 per passenger. If the flight delay specialist does not win your claim, then there is absolutely nothing at all for you to pay, so there is no risk to you whatsoever. There are no upfront or hidden costs.
5.2 By completing and submitting our form you consent to instruct our approved legal representative to present a claim to the airline on behalf of the passengers listed in the form which could include issuing proceedings. You understand that they work on a no-win-no-fee basis, which means if they aren’t successful you won’t have to pay anything. When they do recover compensation from the airline, they will deduct their fees.
5.3 We may supply the information that you provide through the enquiry form to flight delay claim specialists and their solicitors and/or selected Financial Technology (FinTech) companies that provide the introduction to the service providers.
5.4 Telephone and email enquiries that you make using the details published on our website will be directed to or passed to a supplier.
5.5 We will earn a fee in respect of each lead that we provide to a supplier.
5.6 You acknowledge that:
(a) we do not vet suppliers;
(b) we do not check, audit, monitor or control: the identity, credit worthiness or bona fides of suppliers, the security of supplier websites, or the accuracy of the information published by suppliers;
(c) we are not party to any contract for the sale or purchase of goods or services entered into between you and a supplier; and accordingly, we will not be liable to you in relation to any loss or damage arising out of any use of a supplier website, any information provided by a supplier, any offer made by a supplier, or any contract with a supplier.
5.7 We are not responsible for the enforcement of any obligations arising out of a contract between you and any third party, and we will have no obligation to mediate between the parties to any such contract.
6. Report abuse
6.1 If you learn of any unlawful material or activity on our website, or any material or activity that breaches these terms and conditions, please let us know.6.2 You can let us know about any such material or activity by email to firstname.lastname@example.org.
7. Limited warranties
7.1 We do not warrant or represent:(a) the completeness or accuracy of the information published on our website;(b) that the material on the website is up to date; or(c) that the website or any service on the website will remain available.7.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.7.3 To the maximum extent permitted by applicable law we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.
8. Limitations and exclusions of liability
8.1 Nothing in these terms and conditions will:(a) limit or exclude any liability for death or personal injury resulting from negligence;(b) limit or exclude any liability for fraud or fraudulent misrepresentation;(c) limit any liabilities in any way that is not permitted under applicable law; or(d) exclude any liabilities that may not be excluded under applicable law.8.2 The limitations and exclusions of liability set out in this and elsewhere in these terms and conditions:(a) are subject to Section 8.1; and(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.8.3 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.8.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.8.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.8.6 We will not be liable to you in respect of any loss or corruption of any data, database or software.8.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage.8.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).
9.1 You hereby indemnify us, and undertake to keep us indemnified, against any and all losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute) incurred or suffered by us and arising directly or indirectly out of your use of our website or any breach by you of any provision of these terms and conditions.
10. Breaches of these terms and conditions
10.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:(a) temporarily suspend your access to our website;(b) permanently prohibit you from accessing our website;(c) block computers using your IP address from accessing our website;(d) contact any or all of your internet service providers and request that they block your access to our website;(e) commence legal action against you, whether for breach of contract or otherwise;10.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking.
11. Third party websites
11.1 Our website includes hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations.11.2 We have no control over third party websites and their contents, and subject to Section 8.1 we accept no responsibility for them or for any loss or damage that may arise from your use of them.
12. Trade marks
12.1 Our logos and our other registered and/or unregistered trademarks are trademarks belonging to us; we give no permission for the use of these trademarks, and such use may constitute an infringement of our rights.12.2 The third party registered and unregistered trademarks or service marks on our website are the property of their respective owners and, unless stated otherwise in these terms and conditions, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any licence to exercise such rights.
13.1 We may revise these terms and conditions from time to time.13.2 The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions; if you do not agree to the revised terms and conditions, you must stop using our website.
14.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.14.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.
15.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.15.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
16. Third party rights
16.1 A contract under these terms and conditions is for our benefit and your benefit and is not intended to benefit or be enforceable by any third party.16.2 The exercise of the parties’ rights under a contract under these terms and conditions is not subject to the consent of any third party.17. Entire agreement17.1 Subject to Section 8.1, these terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.18. Law and jurisdiction18.1 These terms and conditions shall be governed by and construed in accordance with English law.18.2 Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.
19. Our details
19.1 This website is owned and operated by Delayedflights.org19.2 Our registered office is at75 Shelton St, London WC2H 9JQ19.3 You can contact us:(a) by post, using the postal address given above;(b) by email, email@example.com